St. Xavier's College (Autonomous), 30 Mother Teresa Sarani Kolkata 700016 West Bengal, India

Students Section Staff Section

Students' Grievance Cell

Introduction

The Student’s Grievance Cell desires to promote and maintain a conducive and unprejudiced educational environment. The Cell enables a student to express feelings by initiating and pursuing the grievance procedure in accordance with the rules and regulations of the College. ‘Student’s Grievance Cell’ enquires and analyses the nature and pattern of the grievances in a strictly confidential manner. Emphasis on procedural fairness has been given with a view to “the right to be heard and right to be treated without bias”.

Objectives

  1. To support, those students who have been deprived of the services offered by the College, for which he/she is entitled.
  2. To ensure effective solution to the students’ grievances with an impartial and fair approach.

Functions

  1. To guide ways and means to the students to redress their problems.
  2. Redressal of Students’ Grievances to solve academic and administrative problems.
  3. To co-ordinate between students and Departments/Sections to redress the grievances.

Students' Grievance Procedure

  1. The grievance procedure is a machinery to sort out the issues between student and College. It is a means by which a student who believe that, he/she has been treated unfairly with respect to his/her academic/administrative affairs or is convinced to be discriminated is redressed. It is a device to settle a problem. It enables to express feelings by initiating and pursuing the grievance procedure in accordance with the rules and regulations of the college. It involves a process of investigation in which ‘Student’s Grievance Cell’ enquires and analyses the nature and pattern of the grievances in a strictly confidential manner. Matters are disclosed to only those, who have a legitimate role in resolving the matter. Emphasis on procedural fairness has been given with a view to “the right to be heard and right to be treated without bias”.

    The students are ought to lodge their grievances in the prescribed form. The form, duly filled, is required to be submitted in the drop box placed outside the Principal’s office/submitted by email (studentsupport@sxccal.edu)

Exclusions

  1. Decisions of the Academic Council/Board of studies and other academic/Administrative Committees constituted by the College.
  2. Decisions of the College relating to admissions of my courses.
  3. Decisions with regard to award of scholarships/fee concession/awards/medals.
  4. Decisions made by College under the Discipline Rules and Misconduct.

UGC Student Centric Regulations

Ragging Related https://www.ugc.ac.in/page/ragging-related-circulars.aspx

 

Internal Complaints Committee (ICC) http://www.ugc.ac.in/pdfnews/5818599_UGC-letter-reg-ICC.pdf

http://www.ugc.ac.in/pdfnews/3284424_handbook.pdf

http://www.ugc.ac.in/pdfnews/9286213_sexual-harassment.pdf

University Grants Commission (Prevention, prohibition and Redressal of sexual harassment of women employees and students in higher educational institutions) Regulations, 2015 F.91-1/2013(TFGS) 2nd May, 2016 M/HRD Ref.No.12-13/2015-U-1 dt.1.4.2016

 

Redress of Grievance of Students UGC (Grievance Redressal) Regulations, 2012. No. F. 14-4/2012 (CPP-II) dated December, 2012

https://ugc.ac.in/ugc_notices.aspx?id=MjM3Mw==

University Grants Commission (Redress of Grievance of Students) Regulations, 2019 No. F. 14-4/2012 (CPP-II) dated 6th May, 2019

 

Equity in Higher Educational Institutions UGC (Promotion of Equity in Higher Educational Institutions) Regulations, 2012 No. F. 14-3/2012 (CPP-II) dated 17.12.2012
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